Support

How can we help?

For account access, delivery links, uploads, billing questions, or anything that feels off in your workspace, reach out to MixNest support.

Email support We currently handle support by email.

Account accessLogin, password, PIN, pairing and trusted devices

Engineers can use Forgot password on the sign-in screen and follow the link sent by email.
Artists should ask their Engineer for a fresh pairing QR code if an invitation or PIN no longer works.
Remove an old trusted device from Settings before pairing a replacement device.

When contacting us, include the account email or Artist name and a screenshot of the message. Never send your password or PIN.

Open MixNest Email account support

Projects and filesUploads, downloads, archive and final deliveries

Retry failed uploads on a stable connection and keep MixNest open until the upload finishes.
Check the Archive when a completed project no longer appears in the active workspace.
Expired final-file links must be released again by the Engineer who delivered the files.

Include the Artist, project, song and file name. For upload issues, also include the file type, approximate size and the exact error message.

Return to workspace Email project support

Plans and billingEngineer subscriptions, invoices and plan accessEngineers only Engineers only

Artist access remains tied to the Engineer workspace and does not require a separate Artist subscription.
Plan management and billing controls will appear in Engineer Settings when paid plans launch.
Questions about access, invoices, plan changes or future billing can already be sent to support.

Include the Engineer account email and workspace name. Do not send card details or other payment credentials by email.

Email billing support